If your Zoom desktop client version is currently in 5.13.4, you may follow the workaround below to fix the issue.Īs a workaround, disabling video de-noise in the advanced video settings on your Zoom desktop client (pic1:Windows, pic2:Mac) can avoid the issue. They have reproduced the issue and found out the root cause, the video de-noise function goes wrong when the CPU usage is high on some computers with low-performance CPUs. On the Zoom app page, tap the Update button to update the app. Tap the search box at the top and type Zoom (without quotes). To check for updates, open the Play Store on your phone. Choose Slow for fewer updates or Fast to receive the newest features and updates. Scroll down to Zoom Updates and enable Automatically keep Zoom desktop client up to date. As an additional step, I would suggest to completely uninstall Zoom (to remove bad app cache), reboot device, and then reinstall to the latest version . Update Zoom on Android On Android phones, use the Google Play Store to keep Zoom up to date. Click on your profile image or initials in the top right. This means that University of Cincinnati students, faculty and staff who are. You may follow the steps here on how you can update your Zoom app Upgrading Zoom to the latest version – Zoom Support. Zoom will be implementing its new software lifecycle policy on Nov. Our Engineering team has been alerted of this issue and this issue should be fixed in 5.13.5 version of Zoom desktop client which was released this week. The update, Zoom 5.0, is designed to address the Zoom privacy and security issues that have come up as demand for the video-conferencing service has exploded while people are staying and. I understand that some users are having an issue with their camera while using Zoom.
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